Refund policy

30-Day Return Policy

We want you to feel confident shopping with BLENDR. You have 30 days after receiving your order to request a return.

To be eligible for a return, products must be unused, unopened, and in their original packaging. For hygiene and safety reasons, lip products that have been opened, used, or tested cannot be returned unless they arrived damaged, defective, or incorrect.

You’ll also need your order number or other proof of purchase.

To request a return, contact us at support@blendrbeauty.com. If your return is accepted, we’ll provide instructions for sending your item back. Items returned without first contacting us may not be accepted.

Approved returns must be sent to:

970 Haddon Ave, Collingswood NJ 08108

Unless the return is due to an incorrect, damaged, or defective item, return shipping costs are the responsibility of the customer.

You can contact us with any return questions at support@blendrbeauty.com.

Damages, Defects & Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at support@blendrbeauty.com with your order number and photos of the issue.

If we determine that there is a problem with your order, we’ll work with you to make it right at no additional cost.

Shade-Match Guarantee

If the shade you selected isn’t right for you, you may qualify for our Shade-Match Guarantee.

Contact us at support@blendrbeauty.com with your order number and the shade you originally purchased. If your request qualifies under the guarantee, we’ll send you a replacement shade according to the terms of our Shade-Match Guarantee.

A Shade-Match Guarantee replacement is separate from a standard return and does not require you to return an opened product unless we specifically request otherwise.

Non-Returnable Items

For hygiene reasons, opened or used lip products cannot be returned unless they are damaged, defective, incorrect, or otherwise covered by our Shade-Match Guarantee.

Gift cards and products specifically marked Final Sale at the time of purchase are also non-returnable.

Please contact us if you have questions about whether your item qualifies for a return.

Exchanges

We do not offer traditional exchanges. If you would like a different product, you can return an eligible item and place a new order once your return has been approved.

Shade replacements covered by our Shade-Match Guarantee are handled separately from standard exchanges.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union and applicable law gives you a right of withdrawal, you may cancel or return your eligible order within 14 days without providing a reason.

Items must be returned in the same condition in which they were received, unused and in their original packaging. Products that are not eligible for return under applicable hygiene or health-protection exceptions may be excluded.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are [refundable / non-refundable] unless the return resulted from an error by BLENDR.

If more than 15 business days have passed since we approved your refund, contact us at support@blendrbeauty.com.